Why Hiring More CSRs Isn’t the Answer to Scheduling Scale
I scheduled freight for 20 years before I ever touched software, and when the queue started piling up, we had exactly one answer: Put another human in the chair.
Day: August 26, 2026
I scheduled freight for 20 years before I ever touched software, and when the queue started piling up, we had exactly one answer: Put another human in the chair.