The Challenge
When GIX Logistics connected with the Qued team, they were juggling thousands of monthly appointments the same way the industry has been doing for decades, dedicating multiple team members to the practice of making these decisions manually. This presents several issues:
Data Accuracy Challenges
Frequent manual data entry leads to inaccuracies, resulting in the need for time-consuming manual follow-ups. Many appointments require the entry of dozens of data points, and missing one digit will create failures or missed appointments, costing your team time AND money.
Scaling Struggles
Staffing adjustments are required to effectively manage unpredictable peaks, hindering scalability and flexibility during such periods. Scheduling teams find themselves needing to work additional hours during these times to keep up with demand or even add additional team members.
Screen Fatigue
Juggling workload across multiple systems results in screen fatigue, impacting efficiency and focus. Many users have dozens of tabs open to manage all of the information needed, swapping back and forth constantly.
This challenge, which extends beyond GIX universally, is the foot race every logistics company like GIX is trying to win, as capturing ideal appointments can directly impact the profitability of a load, potentially influencing the bidding of that lane with the shipper. The magnanimity of this challenge is so burdening to 3PLs and carriers that according to one estimate, over 100 million human-hours are spent every year scheduling appointments manually.
The Solution
When GIX Logistics connected with the Qued team, they were juggling thousands of monthly appointments the same way the industry has been doing for decades, dedicating multiple team members to the practice of making these decisions manually. This presents several issues:
100% Automation
Thousands of loads are handled behind the scenes, freeing the GIX team for more revenue producing tasks. Only a small fraction (about 8%) of GIX’s appointments need a human touch - the rest are completed with automation. The loads that do require human touch are due to content exceptions such as incorrect PO’s or requested appointment dates in the past.
Reduce Scheduling Time by 50%
In just the few weeks since the launch of Qued’s solution, the existing team now has the capacity to schedule 50% more or repurpose their time to expand on existing business.
Effortless Integration
Qued seamlessly integrated with GIX’s existing workflow, taking them from manual process to autopilot. Qued’s scheduler was up and running in days, not weeks, handling GIX’s top locations in record time.
Precision and Efficiency Using AI
Qued’s integrated solution ensures accurate appointment information, eliminating data entry errors and messy spreadsheets. Above all, appointments are being scheduled instantaneously in real-time using seamless integrations both with the GIX’s TMS and appointment scheduling systems, applying AI technology to the antiquated process.
Capture ALL Appointments
Qued’s platform not only solved GIX’s basic scheduling requirements but also efficiently managed all multi-stop shipments and accommodated any rescheduling of appointments/loads. The robust solution provided users the flexibility and control necessary to handle the most complex needs. Qued’s cloud-based AI workflow automation platform is also the “first to the market” in successfully solving the decades old top challenge - appointment scheduling.
Customer Testimonials
Summary
Qued has transformed the scheduling process for the GIX team, bringing them automation that has been desperately needed in our industry. It’s a significant shift in the freight tech landscape, offering a cloud-based platform that revolutionizes scheduling for brokers, carriers, 3PLs, and shippers.
Qued’s smart algorithms instantly secure a time slot that fits everyone’s needs, schedules it and confirms it, all in real time. GIX’s customers are happier, they’ve reduced costs by streamlining operations, and embraced growth without adding staff. Qued is able to unlock efficiency, agility and growth.
If you'd like to get in touch with the Qued team, click below.
About QUED
Qued is a cloud-based, AI-powered smart workflow automation platform transforming load appointment scheduling for brokers, 3PLs, and carriers.
About GIX logistics
GIX Logistics, Inc., a family-owned and operated company, traces its origins back to a 57-year-old legacy. Established in 1967 in the moving and storage space, they transitioned to freight brokers in 1992. In 2006, they rebranded as GIX Logistics, and by 2013, they completed the process of separating assets from their brokerage division.
GIX’s primary focus is handling food-grade fresh and frozen goods, with a distribution breakdown of 60% refrigerated, 30% dry van, and 10% specialized and flatbeds. Presently, GIX Logistics employs approximately 100 people across three locations, facilitating connections between shippers and carriers throughout North America.
