How It Works

Send the request from the load. Qued works through the facility’s portal, email, or phone process and returns the confirmed appointment to the TMS.

Your Team Stays in the TMS. Qued Handles the Rest.

Before

Fragmented, Manual Processes

Appointment scheduling sends your team into inboxes, facility portals, and phone calls. They wait for responses, capture confirmations, and enter the details back into the TMS.

After

Appointments Handled for You

Your team sends the request from the TMS. Qued handles the facility communication and returns the confirmed appointment automatically.

What Happens After the Request Is Sent

Your team stays in the TMS. This is what Qued is doing behind the scenes.

Request Sent

A stop requires an appointment, and the request is sent to Qued from the TMS.

Scheduling Method Identified

Qued determines how that specific facility schedules: email, portal, or phone.

Communication with Facilities

Qued follows the facility’s process and applies your rules for preferred times.

Confirmation Captured

Once the facility confirms, Qued records the appointment details.

TMS Updated

The confirmed appointment is written back into your system automatically.

Qued Keeps Working After the First Request

Reschedules, cancellations, callbacks, and unavailable appointment times stay within the same workflow.

Rescheduling

When a load changes, Qued re-engages the facility and secures a new appointment. You see the update automatically in your TMS.

Cancellations

Qued can cancel existing appointments with facilities, ensure confirmation is received, and update the TMS, so you waste no time handling the updates yourself.

Exceptions

If a situation requires human judgment, for example if there is no availability, conflicting constraints, or special handling, then it’s flagged and routed to your team with full context.

You Decide How Much Qued Handles

Some automation

Your team selects the preferred appointment time. Qued handles the request and confirmation.

More automation

Qued follows your scheduling preferences by facility, customer, equipment type, PO pattern, and other load details.

Full automation

Qued schedules the appointment based on the rules and information in your TMS.

0 %

Reduction in planning time

0 hrs

Saved per person/week

0 %+

Average automation rate

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0 %

Exception rate

Real Results Where Qued Is Live

Trusted by 125+ logistics operators

“Since using Qued, we save 22 hours per week, per person. We can now repurpose our staff to do more strategic work.”

Mike Young, VP, GIX Logistics

"Qued has been by far the easiest integration we have done with McLeod. Keri and her team have been fantastic. They're quick to respond and incredibly knowledgeable about how this works in our operations, a rare skill for a lot of technology vendors. Scheduling has become more efficient and significantly less frustrating."

Stephanie Stewart, Operations Service Manager - Syfan Logistics

"We threw some curves but they stepped up to the plate. Very happy with onboarding."

Jenny Stuber Graham, Decker Truck Line

"The Qued team is so helpful and hands on. Automating processes has been a game changer!"

Zoey Sears, RE Garrison Trucking

See Qued At Work

See how we handle portals, emails, calls, scheduling rules, and TMS updates using a real appointment workflow.