Fixing Appointment Scheduling for Transportation Teams
Founded in 2023, Qued helps freight brokers, shippers, and carriers automate appointment scheduling through AI-enabled workflow automation and direct TMS integrations.
125 Years of Transportation Experience
When you work with Qued, you get the backing of decades of transportation and logistics experience, ensuring our technology can support the demands of real transportation teams.
Ask the Team
Every member of our team has experienced the operational challenges created by manual scheduling firsthand. It's one of the reasons we're so committed to helping transportation teams eliminate repetitive work and improve efficiency.
“I’ve experienced the difficulty of it firsthand. I know the pain of navigating all those websites, managing all the passwords, and how inefficient the process has always been. Until Qued, appointment setting had gone unchanged for years, more like paper rate confirmations than anything modern.”
“In my early brokerage days, I’d see a load and think: great load, good margin, this should move easily. Then I’d look at the appointments and go: Who scheduled this? Appointments impact everything. When appointments are done well, everyone wins – the customer, the scheduler, the operations team, the driver.”
“There is so much nuance to each organization’s appointment scheduling approach. Qued allows me to bring consistent processes and automation to those organizations while still allowing them the autonomy and ability to own their appointment scheduling.”
“Appointment scheduling seems simple on the surface, but it has a huge impact on both customer experience and operational efficiency. When scheduling works well, customers get the service they need faster, employees spend less time on administrative tasks, and businesses can focus on what they do best.”
“Back in my freight brokerage days, we had to scramble to recover and rearrange a delivery appointment for the turf used in Gronk’s “Kick of Destiny” half time field goal kick at the Super Bowl in Las Vegas in 2024. The window to get it there was tight, and there was zero room for the kind of back-and-forth that usually comes with rescheduling a delivery. We sorted it out, but it was a good reminder that appointments are sometimes more than just one piece of the puzzle. Sometimes they’re the whole game.”
“An aggressive multi-stop load – think 8 pick / 1 drop or 4 pick / 5 drop. Those were basically giant scheduling puzzles with multiple platforms, appointment rooms, and zero error tolerance. I’m emailing facilities, working appointment portals, calling someone, playing appointment and transit Tetris, and there’s a good chance a small delay is going to screw the entire thing up! Complex situation and surprisingly common. Did I mention the load will also require a bulkhead?”
“The most common problem we encounter with appointment scheduling: how much people depend on tribal knowledge. Even after 18 years in the industry supporting customer service, brokers, and shippers, I’m constantly surprised by the lack of documentation for scheduling appointments. It’s all in someone’s head. “Well, I know that Bob at the gate likes his coffee break at 9:00 so I try to avoid scheduling appointments at that time.”
“I’ve seen and worked in companies that are juggling appointments through a mix of spreadsheets, phone calls, emails, and sticky notes—all at the same time. Keeping everything coordinated felt like air traffic control.
Seeing how much time and effort teams were spending just to get appointments booked is one of the reasons I’m so passionate about helping customers automate and streamline the process.”
Trusted by Transportation Teams
Trusted by 125+ logistics operators
“Since using Qued, we save 22 hours per week, per person. We can now repurpose our staff to do more strategic work.”
"Qued has been by far the easiest integration we have done with McLeod. Keri and her team have been fantastic. They're quick to respond and incredibly knowledgeable about how this works in our operations, a rare skill for a lot of technology vendors. Scheduling has become more efficient and significantly less frustrating."
"We threw some curves but they stepped up to the plate. Very happy with onboarding."
"The Qued team is so helpful and hands on. Automating processes has been a game changer!"
See Qued at work
We’ll walk through the workflow and show you how easy it is, for any facility.
Prasad Gollapalli
Prasad is a seasoned entrepreneur with nearly three decades of industry experience in start-up ventures and leadership roles within trucking and shipping software companies. As CEO and Chairman, he provides executive leadership focusing on market analysis, team building, product strategy and roadmap development.
