How It Works
Send the request from the load. Qued works through the facility’s portal, email, or phone process and returns the confirmed appointment to the TMS.
Your Team Stays in the TMS. Qued Handles the Rest.
Fragmented, Manual Processes
Appointment scheduling sends your team into inboxes, facility portals, and phone calls. They wait for responses, capture confirmations, and enter the details back into the TMS.
Appointments Handled for You
What Happens After the Request Is Sent
Your team stays in the TMS. This is what Qued is doing behind the scenes.
Request Sent
A stop requires an appointment, and the request is sent to Qued from the TMS.
Scheduling Method Identified
Qued determines how that specific facility schedules: email, portal, or phone.
Communication with Facilities
Qued follows the facility’s process and applies your rules for preferred times.
Confirmation Captured
Once the facility confirms, Qued records the appointment details.
TMS Updated
The confirmed appointment is written back into your system automatically.
Qued Keeps Working After the First Request
Rescheduling
When a load changes, Qued re-engages the facility and secures a new appointment. You see the update automatically in your TMS.
Cancellations
Exceptions
If a situation requires human judgment, for example if there is no availability, conflicting constraints, or special handling, then it’s flagged and routed to your team with full context.
You Decide How Much Qued Handles
Guided
You define your appointment preferences. Qued executes them exactly.
Learning
Qued analyzes historical patterns at each facility to improve appointment quality over time.
Automated
Transit patterns, facility behavior, and preferences combine into fully autonomous appointment scheduling decisions.
Real Results Where Qued Is Live
Trusted by 125+ logistics operators
“Since using Qued, we save 22 hours per week, per person. We can now repurpose our staff to do more strategic work.”
"Qued has been by far the easiest integration we have done with McLeod. Keri and her team have been fantastic. They're quick to respond and incredibly knowledgeable about how this works in our operations, a rare skill for a lot of technology vendors. Scheduling has become more efficient and significantly less frustrating."
"We threw some curves but they stepped up to the plate. Very happy with onboarding."
"The Qued team is so helpful and hands on. Automating processes has been a game changer!"